Mobile Monopoly #RIM

Governments don’t like monopolies.  Except when they have no choice (at which point they usually, but not always, bring in constricting regulation).  Windows on the desktop might be considered an example where governments have had little or no choice. Today, though, there is a real option of moving to a Bring Your Own Device model though I think this is still rare in government (even the Government Digital Service which is perhaps the most relaxed about these kinds of things still buys Macs for its staff).

There is, though, a complete monopoly in the mobile world.  Every single central government department that wants to allow on the move access to email supports only one device, a Blackberry.  This is because, today, it’s the only device that is accredited to run at Restricted (otherwise known as IL3) level.  All central government departments (and many that connect to those) run at this level, mostly because they connect to the GSI which kind of forces you there.  That said, most emails sent and received to or from these devices are, of course, not about important matters of state – doubtless 20% are about what’s for lunch, a further 20% about whether the squash court is free, 40% about information that is already subject to FoI and the remaining 20% might be considered to be sensitive in some way, thought perhaps only a quarter of that is truly restricted.

If you’re curious about IL3, for something to be classified at that level it needs to demonstrate any one of the following:

– Risk to an individual’s personal safety or liberty
– Minor loss of confidence in government
– Make it more difficult to maintain the operational effectiveness or security of UK or allied forces
– Cause embarrasssment to diplomatic relations
– Disadvantage a major UK company
– Damage unique intelligence operations
– Hinder the detection or impede the investigation of low level crime

You can see, I think, how hard they are to assess for any given email and so perhaps understand why it’s easier for everything to be classified as restricted rather than to assess any individual mail.

The Blackberry has achieved the hallowed status of IL3 because Research In Motion (RIM), the parent company, actively focused on it – and then ran away with it whilst everyone else just watched.  It was a genius move made all the more astonishing as they then failed to capitalise on it and offer more services – after all, their servers were on the inside of the government firewall; you couldn’t ask for a better position.  They would have gone through a lengthy process of review and certification, submitted their code for review, agreed to provide tools that disabled the camera, Bluetooth, web browsing and pretty much everything that actually made the device useful.  And so they monopolised the market – in the UK, the USA and, I imagine, pretty much everywhere.  Even though all of the emails wing their sweet way to Canada and back, no state is worried because the encryption is all at the device end (hence the panic when nations such as the UAE and India asked to be able to see emails composed on Blackberries).

RIM is now facing all sorts of problems (how fast it has come – in 2007 I certainly didn’t see the big switch.  Within weeks it may look nothing like it does now.  It could, perhaps, be owned by a Chinese company such as Huawei (something that would probably not bother the British or the Canadians but would certainly both the US government), it could be broken up into several pieces (with its patents going one way, its BBM service another and its hardware division being offered on eBay).  RIM claim to be readying a new operating system (and hardware device ranger) based on an operating system that has never previously been used on mobile devices (the Playbook excepted, though I think that really doesn’t count) and that lacks a comprehensive set of published APIs that developers could access so as to speed production of applications.  They announced only the other day that this new release would be much delayed – certainly into 2013.  It’s easy to speculate that it will never see the light of day because RIM, by then, will realise that they just can’t catch up with iOS6 or Jelly Bean or whatever is on the market by the time they do think they’re done.

So with RIM fading (and perhaps already finished as I’ve written before), it must be time for government to open up to alternatives – potentially ones that would allow even greater productivity rather than shutting down all of the interesting features in today’s mobile devices.  After all, the Blackberry has been ensconced in this monopoly position for nearly 10 years – a time in which the mobile market has turned itself inside out perhaps 3 or even 4 times.

UK government is now doing one thing that could blast this market right open – looking at moving away from the current IL0 to IL6 to a far simpler model.

Some have entirely misunderstood what this move is about and labelled it has halving the number of impact levels.  In fact – and this is by no means confirmed yet but it looks that way – within the next few weeks we will see guidelines published that move much of Government’s day to day traffic (perhaps as much as the 95% I suggest above) to a new level of accreditation which would be roughly equivalent to IL2.  Suddenly, vast numbers of new entrants could bring products to market (collaboration, email, social networks, project planning tools etc) and a new set of mobile devices would be eligible for government use, including Apple, Android and Windows.  This change in impact levels need not reduce security or increase the risk of data loss – devices would still be protected with various types of management software and could be wiped remotely (with plenty of choices available on the market).

At the same time, I hear talk that other device manufacturers are investing in the accreditation process to bring their device security up to the current IL3 level – not a daft move given that other countries or are not as progressive as the UK are also monopolised by Blackberry and would like alternatives.

Surely it is then a short step away from Windows pervasively on the desktop to other computers, whether they be iPads, Macs, Linux or whatever?

Dell on Apple

Michael Dell, talking about Apple, in October 1997:

“What would I do? I’d shut it down and give the money back to the shareholders.”

Andy Lark, CIO of Dell, talking about the Apple and specifically the iPad in March 2011:

“Apple is great if you’ve got a lot of money and live on an island. It’s not so great if you have to exist in a diverse, open, connected enterprise; simple things become quite complex.”

“[for] an iPad with a keyboard, a mouse and a case you’ll be at $1500 or $1600; that’s double of what you’re paying.”

I believe he’s talking Australian dollars, not US dollars but his pricing is still wrong … and who knows why he thinks you need a mouse for an iPad (I’m not convinced you need a keyboard either but I don’t have sales figures for those from Apple). I think I like living on the island I’m apparently on.

Mr Lark goes on:

“…Our strategy is multi-OS,” Lark said. “We will do Windows 7 coupled with Android Honeycomb, and we’re really excited. We think that giving people that choice is very important.”

It will be interesting to watch Dell’s tablet strategy unfold. This is a stock price comparison chart showing Dell versus Apple. Dell is the set of volatile black and red bars, Apple is the brown line along the bottom. Dell have been right before, but not very right, very recently.

Why Does Preview Send Via Mail, Not Outlook?

Everytime I try and send a PDF from Preview on my Mac, it opens Apple’s mail programme and tries to send it with that. My default mail application is Outlook (both in Outlook and also in Mail so it’s not like the Mac doesn’t know that I use Outlook. I’ve hunted across forums and there are quite a few people who have this problem and yet there doesn’t appear to be a solution.

Apparently, it is a “feature”. Preview calls when asked to send a file (and, to be fair to Apple, the menu option is “Mail Selected PDF Document”.
I’ve switched to Adobe Reader.

Does The Web Need An AppStore?

I’ve had a new part of my daily routine for a while now … on top of take vitamins, clean teeth … I have “check for updates” on iPhone and iPad. I even have a sense of regret if there’s nothing new. Even the news that some favourite app has added support for Chinese and Korean is enough to create a frisson of excitement. The AppStore is truly a wondrous thing – even though I may now have to check on iPhone, iPad, MBA and iMac.

Yet, on the web, there’s nothing to create that sense that there’s something to look at (unless your only source of content is Google Reader). The number of sites I visit just once is a far, far higher number than the number I regularly visit – the 10 most used of which are permanently pinned open in Rockmelt (and before that were faviconised in Firefox). Yet those other sites, just once visited, are doubtless spending money upgrading, iterating, improving user experience, adding content, enhancing functionality. If I only knew.

So does the web need some kind of AppStore? Not to deliver apps particularly, but to tell me when something new has happened at a site that I’ve visited. Where “new” means an upgrade rather than some new content.

Of course, endless update notifications could drive me madder than Jack McMad of the planet Mad. But, judiciously used, I might return to visit those sites that hadn’t enticed me to register properly – but had piqued my interest enough to have me leave something that okayed updates. If they abused the privilege then they’re quickly deleted. But, if they don’t, they might gain repeat business/

If Nokia loses …

From Eric Savitz at Tech Trader Daily (Part of Barron’s Online)

Can Nokia (NOK) effectively compete against the Apple (AAPL) iPhone and the onslaught of phones based on Google (GOOG) Android?

Rodman & Renshaw analyst Ashok Kumar this morning wonders in a brief research note if the company is at risk of an “interminable slide.” He notes that checks find the company is is paring back orders for the September quarter due to “continued share loss.”

Kumar says that volume shipments of the company’s new flagship N8 smart phone will not start until the September quarter, which he says is “even further out that the current reset expectations.” He thinks that the latest version of the company’s Symbian operating system software could be facing opposition from independent software vendors, “as applications cannot port over from the legacy environment and have to be recompiled.”

Kumar notes that component suppliers with large exposure to Nokia’s handset business include National Semiconductor (NSM) and Texas Instruments (TXN).

Kumar concludes that developers are coalescing around Apple and Android. “If Nokia sticks with its losing strategy for much longer,” he writes, “it could risk fading into irrelevance.”

NOK today is actually up 30 cents, or 3.2%, to $9.63.

iPad in Demand … and Vodafone can’t cope

Surely they’ve learned how to handle these events by now (from Macworld):

Vodafone is struggling to activate iPad 3G Micro Sim devices due to overwheleming demand for the device.

A Vodafone call centre told us that “the server has now been down for a couple of hours” and that they cannot currently activate any Micro Sim devices bought todayOwners of iPad devices in the UK must purchase the Micro Sim separately, and three operators are offering Micro Sims alongside the iPad (Vodafone, O2, and Orange) with a fourth network, Three, selling Micro Sim cards independently.

O2 is the only service that can be activated from within the iPad itself, Orange and Vodafone customers must phone the Vodafone call centre to activate the card.

It appears that Vodafone has struggled due to the demand. The call centre is closing at 8pm today and unless it gets its system online will not be able to activate any 3G cards for iPad owners.

I (x) Adobe

A couple of weeks ago I questioned whether Adobe really did (heart) Apple … and noted that whilst I’d just installed Elements 8, I hadn’t actually tried to run it. I just did. This is what greeted me:


Followed by this after trying again … the fabled 150:30 error … see below for the Adobe-published solution for Mac and Windows:


Now I know that they totally don’t get Mac users. I don’t have an IT administrator!

And then this when I tried to uninstall


Why would firefox running stop an uninstall?

The web is full of tales of woe regarding the error 150:30. I am not alone.

For those who experience the same error, here’s what Adobe say you need to do:

Solution 1: Apply the Licensing Service Update

  1. Close any Adobe applications.
  2. Download the Licensing Service Update.
  3. Run the License Service Update.
    1. Extract the
      Important: A utility such as WinZip must be used to extract the contents on the zipped file.
    2. Double click LicenseRecover.exe.
  4. Follow the on-screen instructions.
  5. Start your Adobe application.

    Important: The patch applies to Creative Suite 3 or 4 products, Acrobat 8 or 9, Photoshop Elements 6, 7 or 8, Director, and Technical Communication Suite.  If your issue was not resolved on the first attempt, run the patch again and enter option 0, when prompted to do so. If the issue persists after you run the patch a second time, proceed to Solution 2: Set the FLEXnet Licensing Service to Manual and Start the service.

I like that last bit … it’s a bug that hasn’t been fixed in the last 3 versions of software and sometimes takes 2 or even 3 goes to fix it using the licensing repair tool (which I’m downloading now and is 40MB). Almost entirely completely BAFFLING.
Just to reassure you … you will be greeted by this
Do not be alarmed. But do make sure you have closed any Adobe applications, including Acrobat and so on.

I’ve had to run it twice so far with a reboot inbetween.I haven’t seen anything like this since I last saw a Unix prompt. 1987 I think that was.

And it still gives the same 150:30 error. Poor.

I (?) Adobe

201005191019.jpg Watching Apple and Adobe to and fro over the evils and virtues of Flash has been vaguely interesting over the last couple of weeks. I don’t have a particular view on Flash but I do see that Apple has usually been early in calling time on capabilities it sees as redundant or inelegant – floppy disks, two button mice, firewire and so on. Maybe they’re right this time, maybe they’re wrong – right click works fine on the latest Apple mouse for instance.

But I do know this:

I installed photoshop elements 8 on my mac at home this weekend. I’ve been used to installing apps on the Mac in a beautifully clean way – drag app into applications folder, wait 15 seconds or so, double click app to launch. Occasionally it’s more complicated than that, but rarely.

Adobe don’t take that approach. You double click a file called setup (echoes of windows – not bad in itself, but Windows isn’t Mac and Adobe isn’t, ummm, Apple I suppose), then have to type in a 16 letter licence code (more windows) and then watch a lengthy progress bar largely fail to progress across the screen for many minutes (more windows). I haven’t plucked up the courage to actually open the app yet.

If Adobe truly (heart) Apple, I’d like to see them adopt the mac approach to installation … And move on to video and html5 authoring right after that.