I’ve posted on Scribd the original customer research and thinking that we did with Sapient in October 2001 when looking to rebuild ukonline.gov.uk (and this same work later fed into direct.gov.uk along with other research). We called the work “Project Kane”. Here are three snapshots from the work – the links follow those.
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| Where is Citizen? |
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| Transactional Thinking |
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| Post Its |
There are two documents:
and
