Place the Citizen At the Centre

I’ve posted on Scribd the original customer research and thinking that we did with Sapient in October 2001 when looking to rebuild (and this same work later fed into along with other research).  We called the work “Project Kane”.  Here are three snapshots from the work – the links follow those.

Where is Citizen?

Transactional Thinking
Post Its

There are two documents:

the executive summary


the whole document

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