All Software Breaks

Using the Public Tender website just now I was shown this error message when trying to search for a tender.
I’m not sure why they think me contacting MY site administrator will help them.  Still, as I said, all software breaks, be it open source or commercial.  The trick is to spot it before your users and fix it – and, even better, anticipate the likely problem and make sure the error message is useful #fail #doublefail.  They’re probably all watching the rugby.  

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