Unable to verify account information

If you’re getting the message “Unable to verify account information” when trying to synchronise either a new iPhone or an upgraded iPhone (having moved to iOS4) with an Exchange server (or even with a gmail account), you need to:

– go to settings

– General

– Reset (all the way at the bottom)

– Reset Network Settings

It should work then (it did for me)

16 thoughts on “Unable to verify account information

  1. I have been trying to get this to work for days now and I still keep getting this same error.  Can you help?

  2. have you tried this:Here is the fix offered by Apple:To work around this issue, users should install a configuration profile from Apple that increases the amount of time the iOS 4 device will wait for the Exchange Server to respond to its sync requests. For best results, the profile should be installed on as many iOS 4 devices at your company as possible.To install the profile:Use Safari on your iOS 4 device to download the configuration profile. It may be easiest to read this article with your iPhone or iPod touch and tap the download link there, but you may also email the attachment to another email account on your iOS 4 device, and tap the attachment to open it.Tap Install to install the profile, and enter your passcode if prompted.A warning message will appear because the profile is not signed. Tap Install Now.Tap Done to complete the installation, then power off your device and power it back on.Wait for your Exchange data to finish syncing.After installation, the profile will be listed under Settings > General > Profile

  3. I have just ran into the same issue, however the fix for me was ensuring that the domain name was present and was typed in UPPERCASE letters.Hope this helps

  4. awsome fix!  I would have work on this for hours but I googled it and found this page and had my i phone fixed in minutes, which doesn't happen that offend.

  5. I've spent hours on this including 45 mins on phone to network provider..wish I'd spotted your advive eralier. Thanks so much

  6. I've spent hours on this including 45 mins on phone to network provider..wish I'd spotted your advice earlier. Thanks so much

  7. Thanks for the tip. Just killed an hour on microsoft sites trying to resolve before I found this post. Reset worked for me.

  8. Awesome!!! 45 mins of trying everthing else and solution in just under two mins of finding this site!!Alan – you made my day today:-) Thanks!!!

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