Apparently, the major challenges facing online government are:
The need for agencies to lessen federal managers’ resistance to change
The need to hire talented federal workers
The need to prioritize cybersecurity and privacy
The need to promote intergovernmental coordination concerns
That first point is interesting, if:
– The recording industry has Napster, Kazaa etc
– The big airlines have Easyjet, Expedia etc
– The TV networks have DVRs (Like Tivo)
– The City of London has Docklands
– The housing market has interest rates, stamp duty and increasing uncertainty
– Oracle has salesforce.com
– Microsoft has Linux (or patent infringements if you look narrowly at Internet Explorer) and the EU
What is the single biggest thing that will drive change, or eliminate the resistance to change in the public sector anywhere in the world?
