Talking to a few people around government over the last couple of weeks, I’ve realised that there are some misconceptions about central infrastructure – things like the Government Gateway. I’ve been doing a paper on the opportunity that it presents, with the risks, issues and routes forward. Too many people have the view that it will do pretty much everything for them – “out of the box” as it were. Central infrastructure is like Microsoft Word. It gives you a great environment to write in, but don’t expect it to write a best-selling novel for you too. That’s where the business comes in, using what’s there and exploiting it to deliver great services.
It doesn’t write the novel too
