I’m indebted to John again for finding a great quote from one of the founders of Google. “Look, putting angle brackets around things is not a technology, by itself. I’d rather make progress by having computers understand what humans write, than by forcing humans to write in ways computers can understand”. And therein lies the morale for government. Ask not that your people learn the language of government … ask only that they visit your sites once you learn to communicate with them the way that they will understand. Or something like that.