Web design is more than quite important, it’s vital that we get it right. Jason Kottke summarises the few key principles that you need to know … “Use CSS and XHTML to make your pages clean and fast-loading. Use a database or XML to store your data so that it can be easily output into multiple formats for different devices & programs. Put the most-used tasks right on the front page of your Web site. Make sure your server is up most of the time. Think about what you have to offer to people and give it to them in the most useful way. Make it easy for people to contact your company in a variety of ways”. That’s a great start; do that in government and you are a long way to what your customer wants. Do it the same way on lots of sites and you are nearer still. Don’t have too many sites in the first place and you are close to the end game.